My friend Cat had a car accident on Sunday – she ran up the back of a taxi who ran up the back of a BMW who ran up the back of new Suburu who ran up the back of, who ran up the back of…
Nobody was hurt, but FIVE cars were involved – the taxi damaged most of all – the damage getting progressively less as it went up the line of cars.
Monday morning she rings up the insurance company to advise them of the accident … only to discover that she had been out of insurance since January – FIVE months ago.
The renewal had fallen between the cracks as she moved house. OMG the stuff nightmares are made of.
Cat & her gorgeous new husband Marty were looking down the barrel of a $50,000 debt and with many tears and much anxiety were working out how to fulfill Cat’s obligations in the matter. I heard about this because it meant selling her beloved horse Rapunzel, borrowing money and belt tightening to the millionth degree.
Then yesterday, a reprieve from heaven – well not from heaven actually, but from AAMI the insurance company that she had been insured with for 19 years as a rating one driver.
All she had to do was pay the outstanding insurance premium, the normal accident excess – AND THEY WILL TAKE CARE OF THE REST.
Holy Snappin’ Turtles! Have you ever heard of anything like it? An insurance company who paid up where they didn’t have to? An insurance company who cared about this very good, long term customer and paid up when they clearly had no obligation to do so?
WOW!
So folks, if you’re thinking of insuring your car or anything else for that matter – it sounds like AAMI is the go, hey?
And isn’t it a pleasure to be able to give an Aussie company a good rap too!
It really is heartwarming when someone does the right thing even when they don’t have to. When I was going through the insurance claim when I lost my house in the Black Saturday fires I was dealing with a lovely independent claims manager who was very helpful and told me of some similar stories. Apparently one homes insurance had lapsed and the insurance company paid anyway…Allianz. Another insurance paid an additional $1000 on a car claim …RACV. The Allianz CE was very upset when the media lumped all the insurance companies together running stories of companies not paying. Nothing makes you smile more than a good egg!!
Wow – a whole house paid for that didn’t need to be – crikey! How come we are not hearing more of these stories then?
That story is fantastic. I’m so glad for the lady what a relief. I have been insured with AAMI for years and they have always been good to me. The only time I changed breifly to get a cheaper deal I nearly didn’t get payed when our friend borrowed our car and wrote it off. I changed straight back to AAMI after the trouble with the other company and I am very pleased with them. Jeanette
Yes Jeanette – it sounds like it is worth at least a little more for that kind of ppeace of mind, hey?